Warranty and Returns
RETURN POLICY
We want to make sure you're happy with your purchase, so here's the lowdown on our return policy:
- You can return new and unused items within 30 days of receiving them.
- Please note that original shipping charges won't be refunded. If your order qualified for free shipping, we'll deduct the actual shipping cost from your refund.
- When returning an item, make sure to include all the original accessories, packaging, tags, and everything else in new condition. Items showing signs of wear or use won't be accepted.
- If you placed your order using Sezzle, there will be a 5% fee deducted from your refund to cover the transaction costs associated with these services. Unfortunately, we as a seller, are not able to recover the fees we pay for accepting these payment types.
- Defective items are a special case. If you receive a damaged or defective item, please reach out to us so we can handle it individually.
- Oh, and one last thing: please don't attach shipping labels directly to the product packaging when you return an item. Product packaging must be boxed before sending. This maintains the integrity of the packaging and helps us process your return more smoothly.
RETURN SHIPPING LABELS
Shipping the return is at the buyers expense.
If you happen to receive a faulty item or if we accidentally send you the wrong product, don't worry! We've got you covered. Just drop us a message by replying to the email you received, and we'll arrange a shipping label for you. We'll look at your specific situation to ensure everything goes smoothly because each case is unique.
Customers who have a track record of making an unusually high number of returns may be asked to cover a restocking fee of 10-15% for any items they return. We evaluate this on a case-by-case basis to ensure fairness.
Please ship all return to:
RECVERO RETURNS
4601 Lyman Drive
Hilliard, OH 43026
Be sure to include your original invoice info.
Cancellations
For cancellations, please reach out to River's Edge Cutlery at 614-777-8833 or email us at customerservice@riversedgecutlery.com ASAP after the order is placed, if the item has not shipped yet, we can cancel it.
Your satisfaction matters to us, and we're here to help with any questions or concerns you may have.