Warranty Policy

(From VeroEngineering.com)

Vero Engineering is committed to producing durable designs with quality materials that are meant to last a lifetime! All products are personally inspected before they are shipped to ensure there are no defects present; however, if you receive any product with a defect, we are happy to repair it for you if possible or replace it with a model of equal value within two years of the run date when the product was shipped to the customer. If you do not have the authenticity card, we can tell you the run date when you submit the form. We are happy to honor the two-year warranty, even for those who are not the original owner! The warranty also applies to products that were sold by one of our retailers. We appreciate everyone who loves our knives and tools, and we want you to be happy with your product as well! 

Please note products that have suffered clear misuse or abuse are not covered by warranty. Scratches, dings, bent clips, and other normal wear and tear is not covered by warranty. Modifications or repairs made by any other company may void the warranty. 

If you have a product with defects, please use the ‘contact us’ link, and explain the issue. We will reach out with any questions or image requests. Once we confirm the warranty status, we will send you a shipping label for you to send us the product. 

Product replacement dates will depend on stock availability. We will be in touch with you about the product options within 24-48 hours of approving your warranty and replacement. 

Returns

If you would like to return a product purchased from this site for any reason, please get in touch with River's Edge Cutlery within 30 days of receiving your order. You will be responsible for paying the shipping costs to return the product. We will accept returns only for products in like-new, resalable condition.

Refunds

Once we receive the returned product(s), refunds will be processed to the original credit card used for payment. To ensure prompt processing, products must be in resalable condition. If we need any additional information to process the refund, such as the last 4 digits of the credit card, billing address etc., we will reach out to you directly. Please expect 2-3 business days for a refund to reflect back on your account once received and processed by River's Edge Cutlery.

Please reach out to our Customer Service team with any other questions about returns and refunds. We will happily assist you!

Cancellations 

For cancellations, please reach out to River's Edge Cutlery at 614-777-8833 or email us at customerservice@riversedgecutlery.com

 We want you to be happy with your knives, tools, and our products! If we can assist in making that happen, please be in touch!